Understanding Conflict – intermediate

The ability to listen and hear what another person is saying is essential to working through conflict. This course will cover understanding conflict and techniques for dealing with conflict such as active listening.

Level: Intermediate
Date: Thursday 10 March, 2022 - 09:30 to 13:00
Prices: Full members £55.00, Affiliates £77.00, Non members £94.00

What is this course about?

The ability to listen and hear what another person is saying is essential to working through conflict. This course will cover understanding conflict and techniques for dealing with conflict such as active listening.

What will you learn?

  • Understanding what’s behind conflict
  • The role of active listening
  • Using coaching principles to gain a deeper understanding
  • Dealing with conflict – Non-violent communication
  • Dealing with conflict – The 5 A’s

Who is the course for?

  • Staff at line manager level wishing to learn more or refresh their understanding about conflict.

Price:

  • Standard price: £94 

 

Voscur membership is free for small organisations.

If you would like to benefit from VCSE Academy discounts and other benefits, you can register for Voscur membership today 

Discounted rates for Voscur Members and Affiliates:

Voscur Members: £55  Voscur Affiliates: £77 

What else do you need to know?

This course is scheduled to run online, to take part, you will need a laptop with a camera, microphone, and Wi-Fi. You won't need any other software. 

You will be emailed an invitation with a link to join the online training the day before the course.

For more information about coronavirus, see https://www.voscur.org/content/covid19-service-users 

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