Creative Conflict Resolution

Learn positive and proactive ways of handling conflict and resolving it in your organisation, helping you to thrive.

Level: Advanced
Trainer: Maria Franchi
Date: Tuesday 13 July, 2021 - 09:30 to 13:00
Prices: Full members £55.00, Affiliates £77.00, Non members £94.00

What is this course about?

Conflict can be useful: it can challenge our outdated or limited view of ways of working or expand our understanding of the world. It can be creative and help us to develop and adapt to new ways of working, or achieve change to something better. During conflicts, we can learn about ourselves as well as other people, find skills and resources that we didn’t realise we had, or develop new skills and resources.

What will you learn?

This course will help you:
  • Identify your approach to conflict.
  • Understand how conflicts arise, and how to recognise them early.
  • Have an overview of different approaches to conflict resolution and mediation.
  • Practice skills that help people express diverse views.
  • Apply strategies for resolving conflict.

Why is this relevant or important now?

When teams are under pressure, such as during the current pandemic, differences of opinion, different approaches and different ways of coping with change and uncertainty can come to the surface. These are all areas of potentially major or minor conflict. The impact of conflict on some individuals can be debilitating, but for others it can be liberating. The same goes for organisations, depending how conflict comes about and is managed. Understanding how you as an individual deal with conflict, and how your team and organisation as a whole understands its differences, can help you steer through present challenges and find some positive aspects in conflict for development.

Who is the course for?

Everyone - trustees, managers, staff and volunteers.


  • Standard price: £94
Discounted rates for Voscur Members and Affiliates:
  • Voscur Members: £55
  • Voscur Affiliates: £77
Voscur membership is free for small organisations. If you would like to benefit from VCSE Academy discounts and other benefits, you can register for Voscur membership today.

What else do they need to know?

To take part, you will need a laptop with a camera, microphone, and Wi-Fi. You won't need any other software. You will be emailed an invitation with a link to join the online training prior to the course. Voscur is running all our training online due to the ongoing public health situation with coronavirus (or COVID-19). This decision was taken in line with local and national health advice, and to safeguard the health of our attendees and staff. We are aware that many VCSE organisations in the city are focusing their efforts on providing and changing their services to respond to communities. For more information about coronavirus, click here.

Please see our Terms and Conditions